What we cover, and how fast.

Reply time

We reply to every support request within 2 business days (Monday to Friday). Requests that include your store address, the theme version and a screenshot are resolved faster.

Included with the theme

• Help with Muslin theme settings, sections and blocks.
• Fixes for technical issues in the theme: broken layouts, dead links and logic errors.
• Answers to questions about the documentation.
• Critical bugs are fixed immediately.

Not included

• Custom code changes, design customizations and new features.
• Third-party apps, integrations and their configuration.
• Help with content, products, apps or settings outside the theme.

Paid services such as customizations, app integrations and update help are not part of the theme price. For this kind of work, hire a Shopify Partner.

Updates

We keep Muslin and this documentation up to date with Shopify and theme changes. Release notes are on the release notes page.

How to ask

Use the support form. You get an automatic confirmation with a ticket number, then a reply from a person.